About the Oakdale Centre

We are committed to providing a quality service that reflects the experience, knowledge and competence of our practitioners. We provide evidence based  therapies and take responsibility for what we do through rigorous adherence to appropriate clinical standards.  We ensure that each referral is carefully considered and managed appropriately.

We are responsive, flexible and adaptable to the needs of our clients and will always do our utmost to achieve the outcomes that our clients are looking for.

We are an organisational member of the British Association for Counselling and Psychotherapy (BACP), meeting their robust professional and ethical standards.

In addition, all practitioners working at the Oakdale Centre are required to be members of their relevant professional body and adhere to their standards and guidelines.

The Oakdale Centre is an accredited provider of adoption support services by all fifteen local authorities in Yorkshire and the Humber.

The Oakdale Centre has robust policies and procedures in place in order to ensure that it provides the appropriate standard of clinical and corporate governance in relation to work with clients and how it functions as a not-for-profit Community Interest Company.

All practitioners carry professional indemnity insurance and have enhanced DBS checks.

The Oakdale Centre and its practitioners are committed to providing therapies that have a proven evidence base. For our clients this means that they can feel confident in the knowledge that the therapies we provide are well researched and validated, and in line with guidance provided by the National Institute for Health and Clinical Excellence (NICE).

Our practitioners are experts in their field and through their own continuous professional development they strive to keep themselves abreast of new developments in Psychology, Psychiatry, Counselling and Psychotherapy.

In all of our different services, we ask clients to complete clinical and outcomes questionnaires so that we can measure the extent to which we have helped them improve. Clients are also asked to give us feedback on their experience of our services, which helps us ensure that we continue to provide a high standard of clinical care.

Oakdale has centres in Harrogate, Halifax and Horsforth.

All of our centres are equipped with fully staffed reception areas, comfortable waiting rooms, and purposely designed consulting rooms for our work with adults, children and families.

Our Harrogate centre is located in a Victorian building overlooking Valley Gardens. Our Halifax centre is close to the town, a short walk from the main bus and train stations. Our Horsforth centre is in the grounds of the Grove Methodist Church, just off the high street.

Oakdale practitioners work from a number of other venues and we can also arrange home visits if necessary. In addition, we provide telephone and online psychological therapies nationwide.

Our Facilities

Privacy Policy

We want everyone who contacts us or comes to us for support to feel comfortable with how any personal information shared with us will be looked after. This Privacy Policy sets out how we collect, use and store personal information (this means any information that identifies or could identify you) and how this complies with the requirements of GDPR, and all relevant data protection legislation. We conform with professional guidelines laid out by the Information Commissioner’s Office. Any personally identifiable information will be used in accordance with our privacy policy. 

How we collect information about you

We collect information in the following ways:

When you interact with us directly: This could be if you register with us to attend training or an event organised by Oakdale, if you visit us for therapy, or otherwise provide us with your personal information.

When you visit our website: We gather general information (not personally identifiable information) which might include which pages are visited most often and which services, events or information are of most interest to our web site visitors.

Information we collect and how we use it

Personal Information

The personal information Oakdale collects includes details such as the name, date of birth, email address, postal address, telephone number and sometimes also the credit or debit card details of our clients and customers (if you are booking a place on a training course or paying privately for therapy provided by Oakdale). Personal information may also include details shared with us during the course of any therapy provided by Oakdale.

We use this information:

• To make sure that the therapy we provide is as effective as possible.
• To process and verify any financial transactions as part of providing services.
• To comply with the law to the extent that it requires us to keep a record of any clinical care provided and any financial transactions associated with our work.

Sharing your Information

 The personal information we hold about you will only be used by our staff and any affiliated practitioner(s) involved with the provision of any therapy you receive. This is done in order to best support you and the clinical management of your case.

Any information you provide to Oakdale will be treated in confidence and we do not pass any details to anyone else without express permission other than in exceptional circumstances. For example, if we become aware that someone presents a clear and serious risk of harming themselves or others.

We will never sell or share your personal information with any third party organisations so that they can contact you for any marketing activities.

Keeping your information safe

We take our responsibility to look after your information seriously. We maintain physical, technical and organisational policies and procedures that protect all personal information we hold from improper access, use, alteration, destruction or loss.

We only retain personal information for as long as is reasonable and necessary for the relevant activity. In circumstances where someone has received therapy with Oakdale we comply with all statutory obligations relating to the proper time-frames for storage of clinical information.

Your rights

You have rights in respect of the personal information we hold about you:

• Access to your personal information: You have the right to request access to a copy of the personal information that we hold about you. You can make a request for access free of charge.  Please make all requests for access in writing, and provide us with evidence of your identity.
• Rectification: You can ask us to change or complete any inaccurate or incomplete personal information held about you.
• Erasure: You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it.
• Consent: If you have given us your consent to use or share your personal information you have the right to withdraw this consent at any time. In the event that you are part way through a course of therapy with us, this will mean that we are unable to continue provision of clinical services.

If you have any queries about your case or would like further information about our privacy practices, please contact our Data Protection Officer by emailing dpo@oakdalecentre.org

If you wish to make a complaint about how Oakdale has handled your personal data you can do so by contacting dpo@oakdalecentre.org or writing to us at Oakdale, 49 Valley Drive, Harrogate, HG2 0JH.

You can also make a complaint to to the data protection supervisory authority, the Information Commissioner’s Office, https://ico.org.uk/

Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc.  Google collects data from every website visit / visitor but it does not store any personally identifiable information. Your IP address is used to determine your physical location but the IP address itself is not data that can be accessed through Google Analytics; all data is aggregated and anonymised.

For more information, see Google Privacy Policy

If you do not wish this website to store any cookies during your visit, the documentation for your web browser will provide you with instructions on how to disable cookies.  Please note that may prevent you from taking full advantage of this website.

Please be aware that we are not responsible for the privacy practices or the content of any website linking to ours or websites that we provide links to.

By using the website, you are agreeing to the terms of our Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website.